Privacy Policy

1. Information We Collect

We collect information you provide directly, including:

• Account information (name, email, phone number)
• Identity verification (NIN for service providers)
• Payment information (processed securely via Paystack)
• Service requests and communication history
• Location data for service matching

2. How We Use Your Information

We use collected information to:

• Connect service seekers with qualified professionals
• Process payments and manage payment accounts
• Verify identity and maintain platform safety
• Send service updates via WhatsApp and SMS
• Improve our services and user experience
• Comply with legal obligations

3. Information Sharing

We share your information only:

• With service providers you choose to work with (limited to necessary contact info)
• With payment processors (Paystack) to facilitate transactions
• With communication providers (Twilio) for notifications
• When required by Nigerian law or legal process

We never sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Secure payment processing via Paystack
• Regular security audits and monitoring
• Access controls and authentication

5. Your Rights

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to processing of your data
• Data portability

6. Contact Us

For privacy-related inquiries, contact us at:

Email: privacy@eketsupply.com
WhatsApp: +234 818 344 9984
Address: Eket, Akwa Ibom State, Nigeria