Privacy Policy

Last updated: 24 September 2026

1. Information We Collect

We collect information you provide directly, including:

Account information (name, email, phone number)
Public listing information from service providers, such as trade, service area, contact details, and optional work photos
Customer service-request details, including name, WhatsApp number, requested trade, area, and job description when a customer asks for help
Anonymous directory-use information, such as search categories, profile views, contact-button clicks, and referral source
Payment information only when a provider purchases an optional EketSupply Boost through Paystack

We use collected information to:

Publish, maintain, and improve the local directory
Review a customer request and help identify a relevant local provider when the customer asks us to do so
Process optional Boost purchases
Send account, listing, or service-request updates through the contact method provided
Improve our services and user experience
Comply with legal obligations

We share your information only:

With a provider only when you ask EketSupply to help with a local service request and the information is needed to make that introduction
With Paystack only for an optional Boost purchase
With communications providers only to send requested account or service-request notifications
When required by Nigerian law or legal process

We never sell your personal information to third parties.

We implement industry-standard security measures including:

Encryption of data in transit and at rest
Access controls for staff and administrative systems
Data minimisation: we do not need or request provider identity documents unless a separate verification process clearly states why
Access controls and authentication

Under the Nigeria Data Protection Act 2023, you may have the right to:

For privacy-related inquiries, contact us at:

Email: privacy@eketsupply.com
WhatsApp: +234 818 344 9984
Address: Eket, Akwa Ibom State, Nigeria